Results Driven Through Perfectus and a career dedicated to business performance and results, John Frank has helped a wide variety of enterprises and their committed and highly-valued employees achieve ever greater success. Representative advances, include:
- Improved organizational ability to achieve project deadlines over 18-month period with new budgeting/forecasting applications and standards to improve workload management and allocation of internal and external resources.
- Developed new sales lead generation program and new service rollout to expand client-base within geographic footprint.
- Integral contributor to organization and CEO to scale rapidly growing organization.
- With feedback and input from key stakeholders, developed and institutionalized new metrics for increased operational visibility and accountability; desired behaviors and results achieved.
- Re-aligned quality/risk management tasks to data driven processes to measurably improve overall quality.
- Designed and executed marketing efforts to position established and new service offerings in the marketplace.
- With cross-functional input, expanded leadership development/training program and selection process to increase employee success.
- With input from end-users and trainers, successfully redesigned and refocused monthly training sessions to improve service delivery, safety, and technical ability of front-line, client-facing employees.
- Redesigned organizational structure to decrease the number of operating regions, while increasing number of client-facing managers to enhance service oversight and improve P&L performance.
- Improved processes for contracts/risk management, cash flow management, and employee development/training.
- Designed a client-focused cultural change process to align Operations and Sales with market requirements and strategic direction.
- With cross-functional teams, improved departmental functions to enhance efficiency and client responsiveness; reduced proposal production costs by 25% and increased proposal “win” percentage.
- Doubled net revenue in four years through aggressive cross-promotion of existing services, expanded service offerings, improved project management oversight and accountability, and enhanced staff development/cross-training.
- Created and successfully directed an operational “turnaround” plan for a regional office.
- Implemented new services and contracting vehicles to nearly double office revenue in 3-years.
Contact j.frank@perfectus-inc.com